Refund policy

Last updated: September 27, 2026

Our 30-day money-back guarantee

We want you to love your Gildcase case. If something is wrong with your order, we will make it right. This policy explains what is covered, what we need from you, and how long each step takes. It is written to be fair to you and fair to us.

The 30 days start on the day your order is delivered, as shown by the tracking.

1. Damaged, defective or wrong item

If your case arrives damaged, has a fault, or is not the design you ordered, you are fully covered.

Examples:

  • The case arrived dented, scratched or with a damaged print.
  • The push button or the clasp does not work, or stops working within 30 days of normal use.
  • The printed design peels, flakes or lifts within 30 days of normal use. This counts as a fault, not wear.
  • You received the wrong design or the wrong quantity.

What to do:

  1. Email support@gildcase.com within 30 days of delivery.
  2. Include your order number.
  3. Include clear photos of the item and the packaging. For a button or clasp fault, a short video that shows the problem helps us approve it fast.

What you get:

  • A free replacement, or a full refund to your original payment method. You choose.
  • You don't pay any return shipping. In most cases we will not ask you to send the item back.

2. Change of mind

Changed your mind? You can return your order within 30 days of delivery if:

  • The case is unused and in the same condition you received it.
  • It is in its original packaging.

What to do:

  1. Email support@gildcase.com with your order number and the item you want to return.
  2. We reply with the return address and instructions. Please don't send anything back before you have them, because returns sent to the wrong address can't be processed.
  3. Ship the item back with a tracked service. You pay the return shipping.

What you get:

  • A refund of the price you paid for the returned item(s). Shipping on your original order was free, so nothing is taken off for it.
  • If you return part of a bundle (for example, one case from a 2-pack), we refund the difference between the bundle price and the single-case price.

3. What is not covered

To keep this fair for everyone, we can't refund or replace:

  • Items that were used, worn or damaged after delivery, when the return is for a change of mind.
  • Normal wear from daily use, such as small surface scratches or marks on the metal or print. Peeling or flaking print, and a latch that fails, are faults and are covered (section 1).
  • Damage from drops, misuse, or cards and cash forced in beyond the case's size.
  • Subjective reasons with no fault we can see, such as "not what I expected" or "didn't suit me". The only exception is a change-of-mind return of an unused item within 30 days (section 2).
  • Claims that a case doesn't work properly, without a photo or video that shows the fault.
  • Any request made more than 30 days after delivery.

4. Refund timeline

  • We reply to every return request within 1 to 2 business days.
  • For damaged, defective or wrong items, we approve the refund or the replacement within 2 business days of receiving your photos.
  • For change-of-mind returns, we issue the refund within 3 business days after the item arrives back and is checked.
  • Refunds go to your original payment method. Your bank or card provider may take 5 to 10 business days to show it.

You will get an email when your refund is issued.

5. Lost or late packages

Every order ships with tracking.

If your tracking has not updated for 7 business days, or your order has not arrived within 20 business days of dispatch, email support@gildcase.com with your order number. We will open an investigation with the carrier and, if the parcel is lost, send a free replacement or give you a full refund.

If your tracking says "delivered" but you can't find it:

  1. Check around your door, with neighbors, and with your building's mailroom.
  2. Wait 2 business days, because carriers sometimes mark parcels as delivered early.
  3. If it still hasn't turned up, email us. We will file a claim with the carrier and help you through it.

If a parcel is returned to us because of an incorrect or incomplete address given at checkout, we can reship it once you pay the new shipping cost.

6. Cancellations

You can cancel for a full refund if your order has not been processed yet. Email us as soon as possible, ideally within 12 hours of ordering. Once an order has been dispatched, it can't be cancelled, but you can use the change-of-mind return above.

7. Contact

Shull Technologies LLC, trading as Gildcase
1440 W. Taylor St #1180
Chicago, IL 60607, United States (mailing address only; not a returns address)
Email: support@gildcase.com

Please don't post anything to us without instructions. Always email us first so we can give you the correct return address for your item.