Contact

We're here to help

Have a question about a design, a gift, or your order? Send us a message and a real person will get back to you.

Where's my order?

When your order ships, we email you a tracking link. Tracking can take 2 to 3 business days to show the first update. That's normal.

How to reach us

Email: support@gildcase.com, or use the form below.

We reply within 1 business day, usually sooner. Our support hours are Monday to Friday, 9 am to 5 pm Eastern Time (ET). Messages sent on weekends or holidays are answered on the next business day.

To help us help you faster

Please include:

• Your order number (it starts with # and is in your confirmation email).
• The email you used at checkout.
• For a damaged or faulty item: clear photos, or a short video if the button or clasp isn't working.

Shull Technologies LLC, trading as Gildcase
1440 W. Taylor St #1180
Chicago, IL 60607, United States (mailing address only; not a returns address)