Last updated: September 27, 2026
Free tracked shipping on every order
Every Gildcase order ships free, with tracking. We currently ship to the United States only. More countries are coming soon.
Your order is packed and shipped by our international fulfilment partner from its warehouse. It does not ship from a US warehouse, so please allow the full delivery times below.
How long it takes
Delivery time = processing time + transit time.
Processing: 1 to 3 business days. This is the time to pick, check, pack and hand your order to the carrier.
Transit, after dispatch:
- United States: 6 to 12 business days
In total, expect your order 7 to 15 business days after you place it. Business days are Monday to Friday, not counting public holidays. Delivery times are estimates from the carrier, not guarantees. Busy periods such as Black Friday and December can add a few days.
Tracking
When your order ships, we email you a tracking number. If you have a question about your tracking, reply to that email or write to support@gildcase.com.
Tracking can take 2 to 3 business days to show the first update after dispatch. This is normal while the parcel is handed between carriers. Near the end of the journey, the tracking number can change to a local carrier.
Holiday shipping cutoffs
To have the best chance of delivery before Christmas, please order by:
- United States: Thursday, December 3, 11:59 pm Pacific Time
This date is based on our partner's normal processing and transit times. It is our best estimate, not a guarantee, because carriers get very busy in December. Order earlier if the date really matters.
Address errors
Please check your address carefully at checkout, including apartment or unit numbers and ZIP code.
If you spot a mistake, email support@gildcase.com within 12 hours of ordering and we will fix it if the order has not shipped yet. After dispatch we can't change the address. If a parcel is returned because the address was wrong or incomplete, we can reship it once you pay the new shipping cost.
If you want to ship to a PO box or an APO/FPO address, please email us before you order.
Lost or delayed parcels
If your tracking has not updated for 7 business days, or your order hasn't arrived within 20 business days of dispatch, email support@gildcase.com with your order number. We will open an investigation with the carrier. If the parcel is lost, we send a free replacement or give you a full refund.
If tracking says "delivered" but you can't find your parcel, check with neighbors and your mailroom and wait 2 business days. If it still hasn't turned up, email us and we will file a claim with the carrier.
See our Refund policy for full details.
Contact
Shull Technologies LLC, trading as Gildcase
1440 W. Taylor St #1180
Chicago, IL 60607, United States (mailing address only; not a returns address)
Email: support@gildcase.com